Cancellations
If something goes wrong ...
Cancellation terms:
1. All reservations confirmed by us are committing both parties.
2. Our guest can cancel their reservation free-of-charge up to 8 weeks in advance of their planned arrival date.
3. In case of a cancellation with less than 8 weeks before the planned arrival date, we will make efforts to relet the appartment:
3.1. If we succeed, we will not charge you or just charge the difference (e.g. in case of a shorter stay).
3.2. If we fail, we will charge you with the accomodation or package costs. However, depending of the amount of advance notice, we will subtract deductible costs e.g. for breakfast.
Important note:
According to German law, illness and other unpredictable events such as bad weather do not justify guests to cancel their reservation without costs. This makes sense considering how many risks a hotel or restaurant would be exposed to otherwise. We therefore recommend to take out a travel cancellation insurance.
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